City Consumers Association Zanzhong Zhong Power "service is trustworthy"

On the afternoon of September 5th, the Langzhong Consumers Association held a meeting in the conference room of Golden Dragon Hotel to evaluate the service quality of the public water, electricity, and gas utilities.

Through questionnaires on the quality of business services, whether complaints are dealt with in a timely manner, whether payment is convenient, whether after-sales service is satisfactory, whether the timely processing of failures is reported, and whether temporary power outages are notified, Suizhong Power's satisfaction and integrity are located in the three companies. first.

In recent years, Suizhong Electric Power Co., Ltd. has paid close attention to the construction of the wind. From the society, they hired the inspectors, sunshine information personnel and community customer managers to implement “sunshine marketing and smooth service, regularly organizing the meeting of supervisors of the wind and listen carefully to their suggestions and opinions on power supply work; In the retired branch, a team of supervisors was established and a staff working department was established to supervise and supervise the construction of labor discipline and conduct of work. Zhenghua strived for excellence and served the people.

Quality services always work as a corporate center. Suizhong Electric Power Co., Ltd. actively fulfills the public commitment of power supply services, creates “95598 Bright Service Project”, strictly follows the management process, follows up the implementation of the electricity demand of customers for major investment projects, announces the complaints telephone, strictly implements the time limit for handling, and handles various complaints. Processing, implementation of items, everything is fruitful, satisfaction. In the urban area, more than 10 new payment terminal terminals are installed to facilitate customers' payment; in terms of troubleshooting, the company is equipped with emergency vehicles from hardware, purchased emergency power vehicles, and emergency personnel rushed to the scene at the first time to make efforts. “Let the government satisfy, satisfy the society and satisfy the customers”.

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