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Voice of the Customer:Â Empowering Medical Device Innovation Through Precision Manufacturing
Trice Medical is a company dedicated to advancing minimally invasive medical technologies, aiming to reduce patient discomfort and improve treatment outcomes. Their innovative products, such as the Tenex ultrasonic surgical aspirator and disposable arthroscopes, are designed to make healthcare more efficient and cost-effective by enabling procedures in lower-cost settings like ambulatory surgical centers (ASCs) or physician offices.
When Trice Medical faced challenges with inconsistent quality and unreliable supply of injection-molded components, they sought a partner that could provide not only high-quality parts but also deep expertise and support. That’s when AIM Processing came into play. With over 15 years of experience in the industry, AIM has become a trusted collaborator for Trice Medical, offering process optimization, quality control, and a personalized approach that sets them apart from larger suppliers.
Mike Steen, President of Trice Medical, shared his perspective on their long-standing partnership: “We weren’t getting the time or attention we needed from bigger companies. AIM’s personal touch made all the difference.†This hands-on support was especially crucial during Trice Medical’s early growth stages, helping them navigate complex manufacturing challenges and ensuring smooth production.
One of the most critical moments in their relationship was the tooling transfer from a previous supplier to AIM. Mike noted that this transition was seamless: “Tooling transfers are risky, but AIM made sure everything went smoothly with zero issues.†This level of reliability and communication helped build trust and set the foundation for a strong, long-term partnership.
Over nearly a decade, the collaboration between Trice Medical and AIM has evolved significantly, particularly in quality assurance. Mike praised AIM’s quality team, calling them an invaluable asset. He emphasized how AIM’s domestic operations have been a major advantage, especially with increasing regulatory demands. “Having a U.S.-based partner ensures compliance and supply chain stability—something many companies overlook,†he said.
The partnership has allowed Trice Medical to focus on innovation and clinical impact rather than manufacturing complexities. By outsourcing their injection molding needs to AIM, they can concentrate on developing devices that truly benefit patients. As Mike put it, “AIM’s competencies let us stay focused on the patient and the clinical value we deliver.â€
Key benefits of the partnership include consistent part quality, proactive communication, reduced failure rates, expert engineering support, and domestic manufacturing. These factors have contributed to a significant drop in production issues and improved product performance.
For Trice Medical, the success of their collaboration with AIM Processing is a testament to the power of a reliable, responsive, and trustworthy supplier. It’s not just about parts—it’s about building a relationship that supports growth, innovation, and ultimately, better patient care.